Where the “sharp end” and the “blunt end” of healthcare meet

Writing for healthcare professionals, patients, and families since 2007

Eve Shapiro writes about the human side of the “sacred interaction” that is, ideally, healthcare. Eve is keenly interested in relationships within healthcare, and the stories people tell about themselves and their experiences, whether they are on the “sharp” or the “blunt” end of care. Her particular interest is what happens at the point of contact between patients and clinicians—whether in an office, an exam room, the Emergency Department, the surgical suite, or the bedside.

Her current focus is true stories of community and connection that start small and grow into social movements to improve people’s health, social circumstances, and emotional wellbeing.

Read Eve’s book, Joy in Medicine? What 100 Healthcare Professionals Have to Say about Job Satisfaction, Dissatisfaction, Burnout, and Joy. Available from amazon.com or taylorfrancis.com

Eve co-authored, with Anthony M. DiGioia, MD, The Patient Centered Value System: Transforming Healthcare through Co-Design (Taylor & Francis, publisher).

Eve has written for the Agency for Healthcare Research and Quality, the Institute for Healthcare Improvement, The Joint Commission, the Robert Wood Johnson Foundation, the University of Pittsburgh Medical Center, Consumers Advancing Patient Safety, and other organizations.

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Areas of Focus


Patient Safety and Systems Improvement

 

Patient safety depends on the optimal functioning of healthcare systems, which, in turn, depends on the continuous improvement of processes and performance. Eve writes about the road to improvement for organizations, clinicians, and, ultimately, for patients.


Physician-Patient Communication

 

The best patient outcomes depend on clear and complete communication between physicians and patients. Eve addresses barriers to optimal communication—including cultural differences, lack of time, lack of awareness, and lack of resources—and their negative consequences, not only for patients, but for physicians.


Healthcare Professional Well-being

 

Healthcare professionals must overcome obstacles daily to retain their joy in work and avoid burnout, which some have called the worst public health challenge in a century. Eve’s work provides insight into who our healthcare professionals are, and the forces against which they struggle, to provide the kind of care we all want for ourselves and our families.

 


“Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”

—Winston Churchill

Get in Touch

Eve Shapiro

eveshapiro912@gmail.com

301-654-1827

301-467-9975 (mobile)